ThemeForest Refunds are difficult and there is a risk of blocking your account, how should you avoid refund traps when shopping abroad?

Today weIn the WordPress Builders Group at Diamo Inc.Feedback. ThemeForest RefundFailure, in fact Di had shared this in the group before and it was clear he wasn't listening, the needle has to be stuck in himself to understand how much it hurts.

ThemeForest, also known as ThemeForest, is a well-known foreign platform website that sells WordPress plugins and themes. Many people prioritize it for buying WordPress resources, and there are many resources as well as sellers on it.

Because of the need to work, Mo I often buy plug-ins and resources needed to build websites in major foreign sites.Refunds have been issued for non-applicability, quality issues, etc.The refund page is a good place to get a refund. Foreign laws are more strict, the site will basically have a refund REFUND page, write the refund conditions and refund method, as long as the conditions are met will support the refund.

Even some foreign websites support 20~30 days no reason refund, fill out a simple refund request form online, usually money will be returned within 24-48 hours. The shopping experience is great and the reputation is good.

But ThemeForest is the odd man out, with itsRefund policyNot very friendly (below), I translated it into Chinese for easy viewing.

Simply put, refunds are not accepted unless there is a quality issue with the item. You need to contact the merchant first to deal with it, and if the merchant doesn't agree in the end, the ThemeForest platform will also favor the merchant and the refund will not be accepted.

It's hard to tell what a quality issue is when it comes to plugins/themes and the like. Even if there is a problem, it's called a bug, and the merchant will ask for a fix rather than a refund, and bugs can be caused by server issues or other plugin conflicts, so it's hard to prove that the purchased item is defective.

It's good to be willing to fix it, but what if your project is in a time rush? Buy a plugin / theme does not apply, normally should change a plugin to continue to build, which have any time to stop the project to the backend of each other to fix, spend a few days may not be able to fix it.

I bought a theme before and couldn't import the promised template. The merchant said he would look at it for me, I gave the backend to the other party, but the other party broke the backend and the problem wasn't fixed.

Back and forth for more than half a month with no progress, I applied for a refund from the merchant, the merchant said it was being processed .... I can wait for the customer can not wait, I insisted on a refund, the other side said the product is not a problem, but also in the fixing bugs do not agree to refund.

I'm in touch.ThemeForest customer service refund, but I can't find the contact information.... It's hard to get in touch with customer service, that portal is not easy to find, I clicked on many pages to find the refund request form.

ThemeForest customer service told me to contact the merchant, I said the merchant couldn't handle the problem well, I showed the chat log to the other party, and then nothing happened.

Mo had to request a refund from Paypal, which ThemeForest receivedPaypal refund request, blocked my number outright. Sent me an email threatening me to cancel the refund before it would be unblocked. The old man hates being threatened and decisively refused.In the end Paypal refunded me the money and the ThemeForest account is gone hahaha.

ThemeForest Refund Process

Summarize the ThemeForest refund process:

1. Contact the merchant first to deal with it and the merchant says it doesn't meet the refund requirements. You say there is something wrong with the quality, the merchant says then you give it to the backend and I'll fix it for you, may fix it, may not follow;
2. You've gone to great lengths to find the ThemeForest platform refund request form and submit a refund request. The platform's customer service says it doesn't comply with the refund policy or that the merchant is processing it please be patient;
3. A few pulls back and forth and most of the month passes. You start to get anxious and complain that you're with the wrong person and that life is rough;
4. You contact Paypal for a refund, ThemeForest learns about it and blocks your account, canceling the refund to unblock it;
5. You had the backbone to insist on a refund, Paypal returned the money the way it was, but your ThemeForest account is gone, and you can't continue to download/update purchased items;

We don't recommend buying from ThemeForest because the refund policy sucks. If you have to buy on it, it's best to pay with Paypal. We recommend purchasing firstCracked/GPL versionTry it out and it fits before you go to the platform.

How to avoid the refund trap when shopping abroad

When shopping on foreign websites, always check the Refund Policy/Refund Policy, usually located at the bottom of the website, that meets your requirements before making a purchase. It is best to use thePaypalPayment is made and the merchant does not agree to refund, you can also request a refund from Paypal. I've been using Paypal for over 10 years and haven't tried a refund that didn't work.